Refunds and cancellation

This policy covers what restaurants pay RestroBistro for RestroBistro.

Cancelling

• You can cancel your subscription at any time by writing to us.
• The service keeps working until the end of the month you have already paid for, and you are not charged again.
• There is no cancellation fee and no minimum term.

Refunds

Monthly fees are not refunded for part of a month. We do refund you:

• the whole of a payment taken by mistake — charged twice, or charged after you cancelled;
• a fair share of the month when the service was unavailable to you for more than 24 hours in a row because of a fault on our side.

Write to us within 30 days of the payment. Approved refunds are paid to the account or card you paid from within 7 working days.

What your guests pay

This policy is only about your subscription. When a guest pays for a meal they pay your restaurant directly — that money never reaches us — so refunds to guests are made by the restaurant, under the restaurant's own policy.

Contact

RestroBistro.