Terms of service

These terms apply between RestroBistro ("we", "us") and the restaurant that signs up ("you").

1. What the service is

RestroBistro gives your restaurant a menu your guests open by scanning a QR code on their table, a screen where your staff receive and manage those orders, table bills with GST worked out, and reports on your sales. It runs in a web browser. You provide the phones, tablets or computers it runs on, and an internet connection.

2. Your account

• You are responsible for everyone you give a sign-in to, and for keeping passwords private.
• Give each member of staff their own sign-in. Switch it off when they leave.
• Tell us straight away if you think someone has used your account without permission.

3. Fees

The service is billed monthly, in advance, at the price on our website when you subscribe or as agreed with you in writing. Prices are in Indian rupees and include GST unless we say otherwise. If a payment is more than 15 days late we may pause your account until it is paid; we will tell you before we do.

4. Money your guests pay

Your guests pay you — at your counter, or to your own UPI ID. That money never passes through us. Refunds to guests for food, service or a wrong charge are between you and your guest.

5. What you are responsible for

• Your menu, your prices, your descriptions — including whether a dish is marked vegetarian — and the taxes you charge.
• Your GST registration and filings. The invoices the service produces use the details you enter.
• Food safety, licences, and everything that happens in your restaurant.
• Your guests' details. You decide what to ask for and why; we store and process them for you, and only to run the service.

6. What we are responsible for

• Running the service with reasonable care and skill, and fixing faults we are told about.
• Keeping your data and your guests' details secure, and never selling them or showing them to another restaurant.
• Telling you in advance about planned changes that affect how you work.

We work hard to keep the service available, but we do not promise it will never be interrupted. Keep a simple way to take orders by hand for the rare occasion it is.

7. Your data

Your menu, orders, bills and reports belong to you. While your account is open you can export them; after you close it we keep them for 90 days so you can change your mind, then delete them, except what the law requires us to keep for longer.

8. Ending the service

You can cancel at any time — see refunds and cancellation. We may close an account that is used for anything unlawful, or that stays unpaid after we have reminded you.

9. Limits

As far as the law allows, our total liability to you for anything arising from the service is limited to the fees you paid us in the three months before the claim, and we are not liable for lost profits or indirect losses.

10. Changes and law

We may update these terms; if a change matters, we will tell you at least 15 days before it applies. These terms are governed by the laws of India.

Contact

RestroBistro.